Long-Term Care programs provide round-the-clock professional care and support for seniors with complex health needs who are unable to remain at home.

The values of respect, partnerships, dedication and diversity, form the heart of our service. We strive to meet the needs of the whole person – body, mind, and spirit. We work to make a difference in the lives of the people we serve, while also assisting and supporting family members and others who are close to them.

Our team of professionals provides an interdisciplinary approach to each resident’s care. They include nursing, recreation therapy, spiritual care, food and nutrition services, environmental services and administration.


Fair Haven Homes Burnaby Lodge

Located at the corner of Sussex Drive and Rumble Street in Burnaby, B.C., Burnaby Fair Haven provides residential care to 100 seniors, all with their own private room and ensuite. Within the facility is a 25-bed unit which specializes in care for those with dementia who require a secured environment.

Virtual Tour of Burnaby lodge

Fair Haven Homes Vancouver Lodge

Vancouver Fair Haven is located on East 48th Avenue and Vivian Street in the Killarney neighborhood. There are 101 residential care beds including two dementia care units. The facility has 88 private rooms with private ensuite and 6 shared (double) rooms.

For information on how to have a loved one admitted to care, please see the information on Admissions.

Virtual Tour of Vancouver lodge


How to get started

If someone for whom you provide care (e.g. an aging parent or spouse) needs more help due to chronic illness, disability or dementia, please contact your Health Authority.

If you live in Burnaby – please contact:

Fraser Health Residential Care at 604-519-8500 or Check out the link at http://https://www.fraserhealth.ca/health-topics-a-to-z/residential-care#.XPbQa6JKiUk

If you live in Vancouver, please contact:

Vancouver Coastal Health Residential Care at 604-263-7377 or Check the web site at http://www.vch.ca/your-care/home-community-care/care-options/residential-care

The Case Manager from the Health Authority will conduct a thorough standardized assessment of the person’s need and urgency for residential care to determine eligibility for admission.

If you or your loved one is currently in a hospital, please contact the Hospital Social Worker.


Fair Haven Homes Society is contracted through the Health Authorities to provide Long-Term care for clients with complex care needs. The Health Authorities are responsible for arranging the admissions and determining the resident fees.

To have someone admitted to either Fair Haven Vancouver or Fair Haven Burnaby you must go through your local Health Authority.


Tours of the Fair Haven Care facilities are cancelled due to Covid 19, please use the "virtual tour links":

Vancouver Lodge: The 1st Wednesday of the month at 9:30 am
Call 604-433-2939 local 101 for more information.

Burnaby Lodge: The 1st Wednesday of the month at 1:00 pm
Call 604-435-0525 local 300 for more information

Please call a day or two in advance to confirm the schedule.

Virtual Tour of Vancouver lodge
Virtual Tour of Burnaby lodge


Person-Centered Care

Fair Haven is guided by the philosophy of ‘Person-Centered Care’. This means that people are treated as unique individuals who deserve to have both a home and a caring community.

We listen carefully to residents and their families in order to develop care plans that reflect each resident’s goals, choices, decisions and values, to the best of our ability.

We support and encourage residents to continue making decisions about their daily lives and to contribute to the life of the home. We strive to be creative and flexible in keeping the well-being of our residents at the heart of our entire decision-making.

Fair Haven Society - Family Council

The Family Council is comprised of a group of relatives and friends of residents of Fair Haven. The Council works together with staff to maintain and enhance the quality of life of residents, and to provide a voice in decisions that affect our loved ones in the facility.

The Family Council allows families to support each other, offer encouragement and information. Families have an opportunity to express their ideas and concerns and work towards positive change. Family Council involvement can especially benefit residents who are physically or mentally unable to voice their concerns and needs for themselves.

Our goals are to:

- Inform and educate families
- Share ideas for the purpose of problem solving
- Maintain two-way communication between families, residents and the facility
- Collaborate with facility staff, families and residents to address the interests of all residents and families
- Provide mutual support for all residents and their families

We welcome all new families and friends of residents to become involved with the Family Council. For further details, please speak to the Clinical Nurse Manager.

Family Council . . .

We are looking to grow and strengthen our amazing Family Council. We are actively looking for the input of our families in how we deliver care. The Family Council focuses on learning and improving through sharing and collaboration. We need new members to build on these valuable conversations, and to bring new perspectives and experiences to the table.


Family Council Dates

Meetings Postponed until further notice


Visiting will begin on July 27, 2020 We have now created an online calendar for families to "schedule" time to connect with loved ones. Each site has two calendars, both in-person or virtual visits.

Connect with Loved ones

Burnaby- Schedule an In-Person Visit

Burnaby Calendar for Virtual Visits

Vancouver Schedule an In-Person Visits

Vancouver Calendar Virtual Visits

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Family Learning Opportunities

Families are able to complete self-paced education sessions at home. These sessions will help to provide the family with essential information prior to visiting.

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Fair Haven Resident and Family Handbook

The Fair Haven Resident and Family Handbook provides information about admission, provision of care, and other important aspects of residency at our Burnaby and Vancouver Lodges. The handbook aims to answer some commonly asked questions about our care facilities.

Family Handbook

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Help in Selecting a Residential Care Facility

'Planning for Your Care Needs: Help in Selecting A Residential Care Facility' is a booklet developed by the Ministry of Health to assist individuals and/or their families in planning for their care needs.

The booklet has been posted on the Ministry of Health Library website under Reports and Publications, and on the Ministry Community Care Licensing website. It will also be posted shortly on the Ministry Home and Community Care website.

Download PDFDownload The Document